Refund and Returns Policy

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(Effective Date: March 9, 2025)

I. Refund Policy

1. No Refund for Non-Quality Issues
   • Our platform specializes in direct supply of premium Chinese agricultural products, with all orders subject to strict quality inspection before shipping.
   • Due to high international logistics costs and the perishable nature of agricultural products, no returns or refunds are accepted for non-quality reasons.
   • Please confirm product specifications, quantities, and logistics terms before placing an order.
2. Quality Issue Compensation
   • For products with severe quality defects (e.g., mold, packaging damage), please provide within 48 hours of delivery:
     ✅ Photos of the product in its original condition
     ✅ Proof of logistics 签收 (signature confirmation)
   • Upon verification, we will offer partial refund or replacement (limited to the product cost).

II. Return Policy

1. No Returns Accepted
   • Cross-border agricultural products involve quarantine regulations and high logistics costs; no returns are accepted for any reason.
   • We recommend reviewing product details thoroughly before purchase.
2. Special Case Handling
   • For product spoilage caused by logistics delays, provide:
     ✅ Proof of abnormal logistics tracking
     ✅ Photos of damaged goods
   • We will negotiate compensation with the logistics company, capped at 50% of the product value.

III. Customization Services

• Bulk Customization Available: Negotiable product specifications, packaging design, and pricing.
• Customization Process:
  ① Contact customer service with your requirements → ② Sign a customization agreement → ③ Pay 30% deposit → ④ Production and delivery.
• No refunds for customized orders; please confirm requirements before placing an order.

IV. Logistics Information

1. Delivery Timelines
   • International logistics are subject to real-time customs clearance and transportation methods (sea/air freight).
   • Normal delivery time: 7–45 business days (excluding destination country customs delays).
2. Shipping Costs
   • Calculated based on real-time weight and volume; supports DDP/DAP and other delivery methods.
   • Estimate shipping fees via our logistics calculator before ordering.

V. Contact Us
📧 Customer Email: 724433733@qq.com
🕒 Service Hours: UTC+8, Monday to Friday, 9:00–18:00
🌐 Policy Updates: Terms may adjust with international trade policies; the version at order confirmation applies.

Display this policy prominently on your website (e.g., cart page, checkout process) and include key terms in order confirmation emails.

Note: The email address “724433733@qq.com” appears to have a typo (“coom” instead of “com”). You may want to verify the correct domain before finalizing.分享